Gili Sulat Vacations from $1,490

Was quite shocked. Upon checking in, served a welcome drink, which was great but after that was just downhill. No towels were in the room and tried to call the front desk but the phone was disconnected. It took hours to get the towels. Power outage continued for so long and occurred frequently. The color of water was terrible… even for 1 night, wasn’t rest at all…

Great amenities, wonderful views, and the best staff!

Beautiful room w/ private patio at back w/ swing and couch, beside a bubbling brook lined with bamboo trees!

The villa is lovely - clean, comfortable, and great to return to for a refreshing dip in the pool. The team, including the owner, was friendly and helpful. We hired a scooter through them, which was conveniently delivered to the property. We stayed for four nights, and for the most part, it was a great experience. Unfortunately, on the third day, we discovered that breakfast was actually included in our booking - contrary to what we were told during check-in. Having stayed in multiple places during our trip, we simply hadn’t double-checked and took their word for it. By the time we realised, we had already spent quite a bit of money eating elsewhere, effectively paying double. When we raised the issue, they offered breakfast on our final day and waived the minibar charges as a goodwill gesture, but this only covered about half the cost. They still charged extra for oat milk and two lattes on our only villa breakfast, and no apology was offered at any point. Since we owed money for the scooter, it would have been easy to offset the rest, but the situation was left unresolved. We appreciated the late check-out, but it had already been offered in advance and wasn’t part of the resolution. Aside from the above, we’d have loved an espresso machine, a water dispenser, and thinner pillows - we woke up with sore necks each morning. In short: a beautiful place with lots of positives, but the handling of the breakfast issue left a disappointing final impression.